eBanking
Welcome to your eBanking
With our browser-based and multibank-capable Electronic Banking platform solution, you can carry out your payment transactions anytime and anywhere. If you have any questions about electronic banking, our technical hotline will be happy to help you.
Important information for November 2024
Compatibility of your EBICS client
We would like to inform you that Hamburg Commercial Bank AG will update its EBICS server in November 2024. This update also includes the update of software components, so we kindly ask you to inform the department or person in your company responsible for the implementation of IT updates.
Please note that the changeover can take place in good time or even now. This will help to avoid possible interruptions.
If you have any questions or require support, please contact your EBICS client product manufacturer. Alternatively, we are happy to offer you our EBICS products. Please contact us if you are interested.
An upcoming and mandatory security update concerns TRAVIC-Sign. This security update is an important step to ensure the integrity and confidentiality of your data and to meet the latest online security standards.
You use the TRAVIC-Sign application to sign or transfer files in our Electronic Banking. This is an application that is stored locally on each user’s computer.
In order to continue to guarantee maximum security for your payments, it is necessary that the installed TRAVIC-Sign version is up to date with the designation 3.1.19. If you are still using an older version, the update should be carried out before November 17, 2024, as we will also be updating our platform on this date. Otherwise, we can no longer guarantee that you will be able to access your electronic banking without any problems.
You can check which version you are using and – if necessary – update to the new TRAVIC-Sign version in just a few steps. Instructions for checking the version and installing the latest version can be found here:
The EBICS server of Hamburg Commercial Bank Bank will only send “HTTP Status 200” as a positive confirmation in the HTTP response. A reason phrase, the textual description of the HTTP status, will no longer take place.
This can lead to the EBICS client no longer being able to process responses from the EBICS server correctly, which leads to problems in communication.
Does the EBICS client you are using expect a reason phrase in the HTTP response?
Beispiel: HTTP Status 200:OK
The reason phrase has been deprecated with Tomcat version 8.5 and removed in Tomcat version 9.0. Further information can be found on Tomcat 8.5 – Section: Standard Implementation, Attribute send Reason-Phrase and on Tomcat 9.0 – Section: Tomcat 9.0.35 (market), Catalina, Remove Reason-Phrase.
If your EBICS client is affected by the described HTTP response, we strongly recommend that you upgrade to the latest version, which has corrected this behavior. This change is necessary to ensure continued smooth access to our payment transaction services.
For security reasons, Hamburg Commercial Bank AG no longer supports EBICS client products that contain outdated software components.
Among others, the two EBICS client products MultiCash or GenoCash in the version smaller than 4 are affected by this change.
We therefore strongly recommend that you switch to the latest version of your EBICS client before November 2024 to ensure continued smooth access to our payment transaction services. Please note that the changeover should take place in good time to avoid possible interruptions.
If you have any questions about switching to newer versions of MultiCash or GenoCash, please contact your software manufacturer. Alternatively, we are happy to offer you our EBICS products.
Do you already use HCOB’s electronic banking service?
Then simply log in.
Do you want to use electronic banking in the future?
Feel free to contact us!
Problems with your online account?
You can find help here:
Technical hotline from within Germany
0800 3273001 (free of charge)
Monday to Friday 8:00 am to 5:30 pm,
except on public holidays and 24 and 31 December.
Technical hotline from abroad
+49 40 3333-23420
Monday to Friday 8:00 am to 5:30 pm,
except on public holidays and 24 and 31 December.
Blocking electronic banking access
+49 40 3333-23400
Around the clock.
E-Banking at HCOB – Everything important at a glance
EBICS, the communication standard between customers and banks
Register for the first time in just a few steps
Transfers in the SEPA area and abroad, using templates and other tips
Further information and documents
Important documents for you to view or download directly.
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Electronic banking first steps (german) |
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| Banking app – guide to setting it up | Download |
| One Pager Electronic Banking | Download |
| Security recommendations for corporate customers (german) | Download |
The browser based and multibank enabled platform solution Electronic Banking of Hamburg Commercial Bank.
Learn more about EBICS
Information on security in
electronic banking
If you receive a blocking message after logging in, please do not enter any further data: In this case, your data could possibly have been misused. Please contact our technical hotline immediately.
Fake e-mails are currently being sent to our customers, among others, which contain the subject: “SEPA”/”Payment transactions”/”Security in online banking” and give the impression that they come from Hamburg Commercial Bank. These e-mails are only intended to infect your PC with malware!
Please do not click on any links in these e-mails and do not open any attachments under any circumstances, but delete such e-mails immediately. Please also note the other usage and safety instructions.
FAQs on eBanking
A list of frequently asked questions and problems when using HCOB eBanking can be found here.
What can we do for you?
In order to be able to forward your enquiry to the right contact person, please take a few moments to answer the following questions: